NEWPORT NEWS, Va. (WAVY) — A Newport News woman is shining a light on what she feels could be code violations at a newly-built apartment complex, and she’s not the only one raising alarms.

A 79-year-old resident, Lillie Robinson, told 10 On Your Side that her excitement to move into her brand new apartment at Legacy Landing has faded, as she and others are now asking city officials to take a closer look at what’s going on.

“Why is this happening? These are new apartments. They built these from the ground up,” Robinson said.

Robinson has been living in Newport News most of her life, and she loves her city, but what she doesn’t love is her recent apartment experiences. It’s trouble she said dates back to 2023.

“I [have] been going through hell ever since then,” Robinson said.

For a while she lived at Lift and Rise, a Newport News apartment, and said she went through a slew of issues. After months of talking with the Newport News Redevelopment and Housing Authority, she was promised a first-floor apartment at the newly-built mixed-income apartment complex, Legacy Landing. She got moved in, but troubles moved in with her.

“I realized the stove wasn’t working,” Robinson said. “My niece tells me, ‘Look, the ceiling is leaking.’ It had been leaking. The floor was white.”

Her stove has been replaced, and the ceiling has been fixed, but the leak is still evident. 10 On Your Side quickly learned she isn’t the only one dealing with issues.

“My stove — I turned it on. It almost caught on fire, it sparked in the back,” another Legacy Landing apartment resident who wishes to remain anonymous told 10 On Your Side by phone.

That resident said the problems in her townhome are growing. Fed up with what’s happening, Robinson took her concerns in front of city leaders at Tuesday’s Newport News City Council meeting.

She believes the building may have code violations. City leaders like Councilwoman Tina Vick say it is rather alarming.

“They are too numerous, these problems are too numerous,” Vick said.

Vick announced that the Newport News Redevelopment Housing Authority, Legacy Landing property managers and the development company for the property, Pennrose, will be meeting weekly to address concerns, and the city hears these concerns loud and clear.

“That’s unacceptable for our residents of Newport News,” Vick said.

“We hear the concerns of the community, and our job is to address it, so that’s what were going to do,” Newport News Mayor Philip Jones said.

10 On Your Side reached out to the Legacy Landing Developers and the Newport News Redevelopment Housing Authority and are waiting to hear back.