VIRGINIA BEACH, Va. (WAVY) — A Virginia Beach father has a lot of questions for Walmart.

Andre Myles brought a VHS tape of his son’s first birthday to the Walmart Photo Center on Phoenix Drive in Virginia Beach. He wanted the video converted to a digital format. It’s been months now and no one from Walmart knows where the video is. 

This irreplaceable video was extra special. Myles’ only child, Kyle Myles, died a few months ago at just 20 years old. 

“I just started going through pictures and items that I had of his and that’s when I came across the video tape, which was of his very first birthday party,” said Myles. “Something like a video tape is some sort of a way that you can have a piece of that individual’s life for all eternity you know. You can actually see their life, you can hear them.”

Myles says a few weeks went by without a call saying the video was ready.  So he went into the store and that’s when he found out no one knew where his video was. 

A manager told Myles videos like his are mailed out to a third party that converts them. The manager went on to say UPS must have lost his video and he should call them. Myles was not happy. “You want me to call UPS? I said I didn’t do business with UPS. I did business with you.” 

Eventually, Myles said Walmart employees admitted there was no record of them ever mailing out his tape.

“At this point I really feel like I need to speak to someone from a corporate level and address all the situation,” Myles explained.  He says what he wants from corporate is for someone to address the problem and hold those responsible accountable. 

10 On Your Side reached out to Walmart’s corporate offices and they sent this statement: 

“We are committed to providing our customers with a pleasant shopping experience and in this instance we fell short. We’ve offered our sincere apologies to Mr. Myles for his experience, and we are continuing to work with him to resolve this issue.”